Terms & Conditions

PAYMENT

Note that the full requested payment is due on receipt of the booking invoice to secure room availability if booked within 6 weeks of arrival date. A 50% booking deposit payment is due on bookings made prior to 6 weeks of arrival date with the remainder settlement amount payable 6 weeks before arrival date. Full payment is due on receipt of the invoice when booking certain establishments. Payment can be made by electronic bank transfer (EFT), international funds transfer, direct bank deposit, or online payment with a credit card or debit card (MasterCard & VISA).

It is important to note that due to foreign exchange regulations we will have to convert invoiced foreign currency amounts into Namibian Dollar or South African Rand at the day’s bank selling rate of exchange. Non-payment by the stipulated date will result in an automatic cancellation of the booking.

GENERAL CANCELLATION POLICY

Cancellations are only valid if received in writing and are calculated from the date of receipt of notice of cancellation.

60 – 45 days before arrival 25% of the total booking value
44 – 30 days before arrival 40% of the total booking value
29 – 14 days before arrival 70% of the total booking value
13 – 0 days before arrival 100% of the total booking value
100% of total booking value for non-arrival or no show

All refunds and cancellations are subject to a minimum of 25% of the total booking amount – a handling fee. Of Africa Travel contracts the services of third parties and is therefore bound by the individual service providers booking conditions and cancellation policies. As cancellation policies of the various product and service suppliers vary in regard to cancellation fees and the above serves as an estimate, the onus rest’s on the customer to request and inform themselves as to the corresponding cancellation policies. The cancellation policy may change at any time without notice to you.

RATES

All rates shown on the website are subject to real-time currency exchange fluctuations and hence serve as an estimate only. Rates can only be confirmed as correct once an actual quotation has been sent. All rates are subject to availability, supplier increases, seasonality and currency fluctuations. Rates that are depicted on the website, blogs or related websites will only be approved as correct once a booking enquiry has been answered and confirmed.

CHILDREN’S POLICY

Children’s rates are available and vary according to the selected accommodation establishment’s children’s policy. We fully support travel with Children and will work out the very best in stimulating their minds while keeping safety in mind.

BOOKING MODIFICATIONS

Should you amend your booking after it has been confirmed and paid for, either in the form of a date change, itinerary amendment or any other change whatsoever, we reserve the right to charge a per booking amendment fee.

RENOVATIONS

Please be aware that all accommodation establishments do undergo renovations from time to time. Establishments do their best to give advance warning of renovation work and take all possible steps to limit the disruption to their guests. If we receive advance notification of renovation work you will be advised accordingly. AfricanReservations.com will not entertain complaints or requests for refunds if a hotel is carrying out renovations whilst a guest is a resident.

INSURANCE

It is a condition of booking and the sole responsibility of travellers to ensure they carry adequate comprehensive travel and medical insurance to cover themselves, as well as any dependants/travelling companions for the duration of their trip.

This insurance should include cover in respect of, but not limited to, the following eventualities: cancellations or curtailments of bookings, emergency medical evacuation expenses, medical expenses, repatriation expenses, damage/theft/loss of personal baggage, money and goods. Travellers will be charged directly by the relevant service providers for any emergency services they may require and may find themselves unable to access such services should they not be carrying the relevant insurance cover.

If you opt to make use of travel insurance as offered by credit card companies please check their inclusions and exclusions very carefully to ensure that you and all members of your party are adequately covered for all eventualities as indicated above.

Of Africa Travel including their representatives, employees and agents will not be liable for lack of travel insurance taken out by the client in terms of national law or international law, or in the case of the client not taking out travel insurance in the case of no legal requirements demanding travel insurance.

TRAVEL ARRANGEMENTS

Travellers are responsible for their own travel, transfer and flight arrangements to and from all accommodation establishments.

TRAVEL DOCUMENTS

It is your responsibility to ensure that you and all those travelling with you have a valid passport and any necessary visas to gain entry to the countries you are visiting. We will not accept any responsibility or liability should you, or any member of your party, travel without the correct travel documents.

Passport and visa regulations may change without notice to you by the relevant countries to be visited. We recommend that you check passport/visa requirements with the Embassy or Consulate of the countries you are going to visit. As a guideline, passports should be valid for six months after your intended departure from your last destination and contain a minimum of three blank visa pages for affixing visas and arrival stamps.

TRAVEL DOCUMENTS FOR MINORS

Children must be in possession of the required documents: a valid passport, visa and vaccination documents or other documents which are required by one of the African countries e.g. complete birth certificate (unabridged original) or a certified copy thereof, as well as the letter of consent from both parents (if the minor travels alone) or from one of the parents (if one of the parents with shared custody travels alone with the minor). Please take note of the requirements for minors that are travelling and make sure that the necessary documents can be produced on request.

VACCINATIONS AND INOCULATIONS

It is your responsibility to ensure that all the required vaccinations and inoculations for the countries being visited have been obtained. We recommend that you consult your doctor or vaccination centre for advice and up to date information regarding medical requirements.

GOOGLE MAP

Google Maps depicted on the website’s accommodation pages are an approximate indication of the location of the establishments. For accurate longitude and latitude, the accommodation establishment in question should be contacted directly. Google Maps may be inaccurate.

PRIVACY

Should this website collect private information from users, such information shall not be disclosed to any third party. Privacy is most important to us.